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Fairer Warmth Accessibility Statement 

Last Updated: 27/02/2026

This accessibility statement applies to: 

  • The Fairer Warmth mobile applications on iOS and Android 

 

The Fairer Warmth Application is run by the Centre for Energy Equality (CEE). 

We are committed to ensuring digital accessibility for all users, including people with disabilities. We aim to meet the requirements of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. 

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This means you should be able to: 

  • Navigate most of the site using a keyboard 

  • Use a screen reader to access content 

  • Zoom in up to 400% without losing important information 

  • Change text spacing using your browser settings 

  • Access video content with captions 

 

We are working to meet the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Compliance Status:

The Fairer Warmth Application is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below. 

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Following an independent accessibility assessment, a programme of remediation has been completed addressing the majority of identified issues. Most WCAG 2.1 Level A requirements and a significant proportion of Level AA requirements have now been met. 

Non-Accessible Content: 

The content listed below is currently not fully accessible: 

  • Keyboard Navigation 

  • A “skip to main content” link is not yet consistently available across all pages (WCAG 2.4.1 A). 

  • Some edge cases in focus order remain when interacting with certain dropdown components at higher zoom levels (WCAG 2.4.3 A). 

  • Language Attributes 

  • Language attributes are not yet applied to all non-English language selection controls (WCAG 3.1.2 AA). 

  • Text Resize and Reflow 

  • At 200% and 400% zoom, some layout elements require further refinement to ensure no loss of content or functionality and to prevent horizontal scrolling in specific user journeys (WCAG 1.4.4 AA, 1.4.10 AA). 

  • Text Spacing 

  • The application does not yet fully support user-defined browser text spacing overrides in all scenarios (WCAG 1.4.12 AA). 

Ongoing Improvements:

Accessibility is an ongoing priority. The remaining issues identified are being addressed through targeted front-end refinements. We expect to complete these updates as part of our continuous improvement cycle. 

Feedback and Contact Information:

If you need information on this website in a different format contact  

We aim to respond within 10 working days. 

Reporting Accessibility Problems Within This Website:

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us by emailing: fairerwarmth@cee-uk.com  

Enforcement Procedure: 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

 

If you are not satisfied with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS): 

www.equalityadvisoryservice.com 

 

In Northern Ireland, complaints can be directed to the Equality Commission for Northern Ireland: 

www.equalityni.org 

Technical Information About This Website’s Accessibility:  

CEE is committed to making Fairer Warmth accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Disproportionate Burden:

We have not identified any areas where we are claiming disproportionate burden. 

Preparation Of This Accessibility Statement :

This software was last tested in February 2026. 

 

Testing was carried out by CEE following an independent accessibility assessment. We reviewed the main user journeys and key pages across the website, web application and mobile applications. 

 

We used a sample-based approach to testing, focusing on high-use journeys including: 

  • Account registration 

  • The home energy assessment journey 

  • Grant search 

 

We plan to carry out a further review within the next month. 

 

Accessibility statement version: 1.0.0 

This statement follows the UK Government model accessibility statement for partially compliant services and aligns with WCAG 2.1 AA. 

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