Privacy Policy

About Fairer Warmth and this Policy

This privacy notice applies to the functions of the Fairer Warmth website and the Fairer Warmth Application to provide support about energy saving advice and the potential energy grants and benefits available to you based on your property, including access to Energy Performance Certificate information if available, and household data.

 

You can delete your account at any time and you have further rights which are detailed below.

 

Your personal data is exactly that, so we don’t sell your data to any third parties. We also don’t use analytics cookies, only necessary cookies to make our site work.

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Who should read this Privacy Policy?

If you visit our website and app, interact with our content, and use our website, app, and services, you should read this Privacy Policy to understand how we collect, use, and process your data.

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Who is the Data Controller?

Company name: Centre for Energy Equality Ltd

Company postal address: 10 Farndon Close, Northwich, CW8 2QH

Company number: 13530142

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How to contact us?

Business postal address: 10 Farndon Close, Northwich, CW8 2QH

Business contact email: contact@cee-uk.com

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What categories of personal data do we collect about you?

When you visit our website, when you fill out the sign-up form, and when you voluntarily disclose your personal data to us, we collect various categories of personal data about you.

 

Data we automatically collect about you by using cookies, and similar technologies when you visit and browse through our website including:

 

• IP Address

• Your geographical location

• Device information such as your device model, screen size, device ID number

• Browser settings such as language settings

• Information about your browsing activity on our website

• Referral page from which you visited our website.

 

Data you voluntarily disclose to us when you sign up on our platform includes:

 

• Name

• Email Address

• ​Phone Number

 

Information on your property and energy usage information including:

 

• House Number

• ​Postcode

• ​Age range and occupants in the household

• Energy performance data if available

• Property age

• Property construction methods

• Insulation types

• Type of heating

• House ownership type

• Type of energy meter information

• Energy supplier

• Household income

• Benefit entitlement and ability to pay energy bills

• Name of the organisation you are affiliated with

• Other information related to any support options that may be available to you, to assist with eligibility and access to the support.

 

Data we collect from public sources:

 

We may collect demographic information, Energy Performance Certificate (EPC), building location data from public sources.

 

For what purposes do we collect and process your data?

We collect and process your data for the following purposes:

 

• To provide support about energy saving advice and the potential energy grants and benefits available to you based on your property, including access to the energy performance certificate information if available, and household data.

• To enable us to provide tailored options in respect to financial and non-financial support in relation to your home energy use.

• To carry out research and statistical analysis on topics including:  energy usage, support option eligibility, grant eligibility, benefit provision, and fuel poverty.

• To create an analytics report about EPC rating, energy usage, energy support option eligibility, grant eligibility on the household level.

• To operate our Website and to allow you to access and use our Website and Services.

• To improve, and personalise our Website, Platform and Service.

• To provide you with customer support and to contact you to answer any questions you have and to resolve disputes.

• To comply with the law.

• To detect, prevent and investigate fraud, security breaches, and potentially prohibited or illegal activities and to protect ours or others’ rights, property, or safety.

• To analyse how you browse through our website and content and to understand visitor traffic and platform usage patterns.

• To share your data with third parties with your consent as described below.

• To send you emails about our services and local support that may be available.

 

How do we share your data with third parties?

When you sign up on our platform, you are agreeing to share your data with relevant third parties.

 

What data do we share with third parties?

• Name

• Email Address

• ​House Number

• ​Postcode

• Phone Number

• ​Age range and occupants in the household

• Energy performance data if available

• Property age

• Information on property energy usage including:

• Property construction methods

• Insulation types

• Type of heating

• House ownership type

• Type of energy meter information

• Energy supplier

• Household income bracket

• Benefit entitlement and ability to pay energy bills

 

We may share your data with the following third parties:

• UK-based Local Authorities

• UK-based Community Organisations: Organisations that can support their schemes to improve energy efficiency of homes.

• UK-based Survey providers: Organisations that can do energy-related surveys of properties.

• UK-based Retrofit providers: Organisations that can install measures to improve your home’s efficiency.

• UK-based Equipment providers: Organisations that provide quotes for specific retrofit measures.

• UK-based Support Option providers; organisations that manage grants and help provide other types of energy-related support.

• Other organisations who are providing support to the organisational categories above in order to provide and improve Fairer Warmth services. 

 

For what purposes do these third parties access and use your data?

 

• The specific categories of Organisations listed above may contact you to provide requested services that are relevant to your needs.

• They may also use your data to focus primarily to carry out research and statistical analysis on topics including;  energy usage, support option eligibility, grant eligibility, benefit provision, and fuel poverty.

 

How to opt out of sharing data?

 

You can email us at support@cee-uk.com and state that you want to opt out of sharing your data with third parties and we shall remove your account.

 

​What legal basis do we rely on to collect, process, and share your data?