About this notice

This privacy notice explains what personal data we collect from or about you.

It sets out why we collect, use, and protect your personal data, and what rights you have over that data.

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Who we are

Centre of Energy Equality LTD are located at Campus Technology Hub Keckwick Lane, Daresbury, Warrington, England, WA4 4AD, are registered in the UK at Companies House under number 13530142.

What we do

This privacy notice applies to the Fairer Warmth website and the Fairer Warmth application which provide support about energy saving advice and the potential energy grants and benefits available to you based on your property, including access to Energy Performance Certificate information if available, and household data.

Our role

We are the controller of the personal data we process. This means that we are responsible for deciding how we collect, use and store information about you.

We are registered with the Information Commissioner’s Office (ICO) under number ZB469793.

How we collect and use your information

How we collect and use your personal data and special category data (if applicable) will depend on how you interact with us or the services you use. To better understand how we use your data, please click on the role that best describes you.

I am just browsing your website

If you are just browsing our website, we may collect your data using cookies or other tracking technology.

Cookies are small text files that are placed on your device, such as your computer, phone or tablet, when you view pages on our website. These cookies allow us to track some of your browsing preferences and optimise how website works.

While we are not looking identify you using cookies as the focus is on your device, it may be possible for us to identify you or infer information about you. Unless the cookies are “strictly necessary” to make our website function, we will always ask for your consent before they are placed on your device.

For more information on the cookies we use, please read our cookie notice.

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I have signed up to request a demo

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Purpose your data is used

To communicate with you to provide you with access to a demonstration of the product.

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Type of data used

• First Name

• Last Name

• Email Address

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Legal Basis

• Consent

• Performance of a contract

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How long we keep your data

• 7 Years

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I am a user of your product

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Purpose your data is used

To provide support about energy saving advice and the potential energy grants and benefits available to you based on your property, including access to the energy performance certificate information if available, and household data.

To enable us to provide tailored options in respect to financial and non-financial support in relation to your home energy use.

To carry out research and statistical analysis on topics including energy usage, EPC rating, support option eligibility, grant eligibility, benefit provision and fuel poverty.

To operate our website and application and further allow you to access and use our services.

To provide you with customer support and to contact you to answer any questions you have and to resolve disputes.

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Type of data used

• First name

• Last name

• Email address

• Phone number

• Postal address

• Date of birth

• Tenancy status

• Financial information (such as, home purchase price, income(s) data and benefit entitlement).

• Other information related to any support options that may be available to you, to assist with eligibility and access to the support (that may lead to identification).

• Housing information (such as roof type, floor type and levels of insulation) that helps us provide more tailored energy saving information.

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Legal Basis

• Consent

•  Performance of a contract

• Legitimate interests

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How long we keep your data

• 7 Years

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What do we mean by "Legal Basis"?

We are only able to use your personal data when the law allows us to. This is called the legal basis. Regarding the above purposes, the legal basis listed for each are explained below:

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• Consent – You have given us your consent to process your personal data for the specific purpose we have explained to you. You have the right to withdraw your consent at any time. To do so please contact the Data Protection Officer via the details supplied below.

• Legitimate Interests - We may process data about you if a legitimate interest exists. This could be a business interest, public interest or interest of a third party. The processing of the data must be necessary to achieve that legitimate interest, not just useful. As an organisation, we must balance our interest against your rights to privacy as an individual when using processing data in this way. If you have any questions about how we process data in this way, please contact the Data Protection Officer via the details supplied below.

• Legal Obligation - We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

• Performance of a Contract - Where we need to process your personal data to perform a contract with you or where you ask us to take steps before we enter into a contract with you. Where we rely on performance of a contract and you do not provide the necessary information, we will be unable to perform your contract.

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Special Category Data

If you are a user of our product then we may also process special category data about you, which includes personal data concerning your health. Special category data has additional protections under data protection law.

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Where we collect special categories of personal data, we are required to have a further legal basis for processing (in addition to the legal basis set out above (What do we mean by “legal basis”?) and this will most commonly be one of the following:

• Explicit Consent: Where you have given us your explicit consent to the processing;

• Legal claims and judicial acts: The processing is necessary for the establishment, exercise or defence of legal claims; or

• Substantial public interest: The processing is necessary for reasons of substantial public interest (e.g. regulatory requirements, preventing or detecting unlawful acts).

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Purpose your data is used

• To assess eligibility for local and national grants, and provide tailored support, including onward referrals to other support schemes and benefit provision.​

• To assess suitability to access customer homes and safeguard vulnerable people and for suitable to administer and participate in the Fairer Warmth Scheme

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Types of Data Used

• Health related data- information about disabilities or vulnerabilities

• Health related data- information about disabilities or vulnerabilities

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Legal Basis​

• Explicit Consent​

• Substantial Public Interest

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Who is the information shared with?

As with most organisations, we use service providers to help us deliver our services and keep your data secure. When we use these service providers, it is necessary for us to share your personal data and special category data with them.

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We have agreements in place with all our providers that oblige them to protect your data. In addition, we require any service provider who engages a sub-contractor enters into a contract with that sub-contractor to ensure that your personal data is safeguarded.

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Where your data is transferred outside of the UK, we make sure that your data is given the given the same level of protection, either because that country have a comparable data protection standard (Adequacy), or by using another safeguard such as an enhanced contractual agreement (IDTA).

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Sometimes, we may be legally obliged to supply copies of personal information to other organisations. For example, to supply information to the police. We might not be always able to tell you that we have shared your information in this way, however we will ensure this is only shared in accordance with the law.

You can find more details on how your data is shared below

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