top of page

Privacy Notice

About this notice

This privacy notice explains what personal data we collect from or about you.

It sets out why we collect, use, and protect your personal data, and what rights you have over that data.

Who we are

Centre of Energy Equality LTD are located at 10 Farndon Close, Northwich, CW8 2QH, are registered in the UK at Companies House under number 13530142.

What we do

​This privacy notice applies to the Fairer Warmth website and the Fairer Warmth application which provide support about energy saving advice and the potential energy grants and benefits available to you based on your property, including access to Energy Performance Certificate information if available, and household data.

Our role

We are the controller of the personal data we process. This means that we are responsible for deciding how we collect, use and store information about you.

We are registered with the Information Commissioner’s Office (ICO) under number ZB469793.

I am just browsing your website

If you are just browsing our website, we may collect your data using cookies or other tracking technology which.

Cookies are small text files that are placed on your device, such as your computer, phone or tablet, when you view pages on our website. These cookies allow us to track some of your browsing preferences and optimise how website works.

While we are not looking identify you using cookies as the focus is on your device, it may be possible for use to identify you or infer information about you. Unless the cookies are “strictly necessary” to make our website function, we will always ask for your consent before they are placed on your device.

For more information on the cookies we use, please read our cookie notice.

I have signed up to request a demo
Purpose your data is used

To communicate with you to provide you with access to a demonstration of the product

Type of data used
  • First Name

  • Last Name

  • Email Address

Legal Basis

  • Consent

How long we keep your data

  • 5 Years

I am a user of your product
Purpose your data is used

To provide support about energy saving advice and the potential energy grants and benefits available to you based on your property, including access to the energy performance certificate information if available, and household data.

 

To enable us to provide tailored options in respect to financial and non-financial support in relation to your home energy use.

 

To carry out research and statistical analysis on topics including energy usage, EPC rating, support option eligibility, grant eligibility, benefit provision and fuel poverty.

 

To operate our website and application and further allow you to access and use our services.

 

To provide you with customer support and to contact you to answer any questions you have and to resolve disputes.

To monitor and evaluate the success of service

To improve the service

Type of data used
  • First name

  • Last name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Tennancy status

  • Financial information (such as, home purchase price, income(s) data and benefit entitlement).

  • Other information related to any support options that may be available to you, to assist with eligibility and access to the support (that may lead to identification).

Legal Basis

  • Consent

How long we keep your data

  • 5 Years

What do we mean by "Legal Basis"?

We are only able to use your personal data when the law allows us to. This is called the legal basis. Regarding the above purposes, the legal basis listed for each are explained below:

  • Consent – You have given us your consent to process your personal data for the specific purpose we have explained to you. You have the right to withdraw your consent at any time. To do so please contact the Data Protection Officer via the details supplied below.

Who is the information shared with?

As with most organisations, we use service providers to help us deliver our services and keep your data secure. When we use these service providers, it is necessary for us to share your personal data with them.

We have agreements in place with all our providers that oblige them to protect your data.

Where your data is transferred outside of the UK, we make sure that your data is given the given the same level of protection, either because that country have a comparable data protection standard (Adequacy), or by using another safeguard such as an enhanced contractual agreement (IDTA).

Sometimes, we may be legally obliged to supply copies of personal information to other organisations. For example, to supply information to the police. We might not be always able to tell you that we have shared your information in this way, however we will ensure this is only shared in accordance with the law.

You can find more details on how your data is shared below:

Provider
Reason your data is shared
Location of Data
Department for Energy Security and Net Zero (DESNZ)
DESNZ provide funding for some of the support options and free energy advice. The reasons data is shared with them is to help them: effectively deliver the service, to send you the information provided by the service including measures discussed and available grant schemes, to monitor and evaluate the success of service and to improve the service.
UK
Support Options
Organisations that manage grants and help provide other types of energy-related support.
All our providers are in the UK.
Equipment Providers
Organisations that provide quotes for specific retrofit measures.
All our providers are in the UK.
Retrofit Providers
Organisations that can install measures to improve your home’s efficiency.
All our providers are in the UK.
Survey Providers
Organisations that can do energy-related surveys of properties.
All our providers are in the UK.
Community Organisations
Organisations that can support their schemes to improve energy efficiency of homes.
All our providers are in the UK.
Local Authorities
Organisations that can support their schemes to improve energy efficiency of homes.
All our providers are in the UK.

The Privacy notice for the DESNZ supported schemes can be found here.

 

When we share your personal data with our Providers, they become a data controller for your information.

Your Rights?

Under data protection legislation, in certain circumstances you have the following rights over the processing of your personal data as described in this notice:

  • right to be informed about how your data is used

  • right of access to your personal data

  • right to correction or rectification of your data

  • right to request deletion of your data

  • the right to data portability.

In most cases, we must respond to a request to exercise these rights within one month if not before. If you would like to submit a request, please contact our data protection officer.

Data Protection Officer?

The contact details for our data protection officer are as follows:

By post:             

DataCo International UK Limited,

Suite 1, 7th Floor,

50 Broadway,

London,

SW1H 0BL

 

By email:              

privacy@dataguard.co.uk

 

By phone:

+442035146557

Complaints?

If you are unhappy with any aspect of this privacy notice, or how your personal data is being processed, please contact our data protection officer.

 

If you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

 

By post:                

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

By live chat:       

https://ico.org.uk/global/contact-us/live-chat

 

By email:              

casework@ico.org.uk

 

By phone:            

+44303 123 1113

https://ico.org.uk/global/contact-us/

bottom of page